Digitalisation Strategy: Public Employment and Social Protection Services

Most people in Germany have had dealings with an employment and social protection agency or authority at some point in their lives. So for us to be able to continue providing quality assistance and services well into the future, using digital technologies to align these to the needs of our users and reducing the effort involved in submitting and processing applications is of central importance. This is why we want to shape digitalisation in a way that enables us to assist both people and employers faster by taking a more targeted approach. And in doing so, we place great importance on ensuring that people have equal access to digital employment and social protection services regardless of their personal circumstances and experience with new technologies. In addition, direct contact with our agencies and authorities, along with personalised and accessible assistance and advice remain an integral part of the services we provide to ensure access and participation for all.